What are Some Soft Skills That Insurance Agents Should Have?

Malden Solutions specializes in direct hiring services

Malden Solutions specializes in direct hiring services. For over 17 years, we’ve worked with employers to find the best insurance brokers that offer excellent employee benefits packages. The reality is that understanding insurance isn’t always straight forward. That’s why your company needs insurance brokers that have the right skills to help your employees feel confident about picking a policy that benefits them. Insurance brokers versus insurance agents pride themselves on finding the best plans that will benefit your employees versus just trying to help an insurance company make sales. Are you curious about some soft skills that every insurance broker should have? Keep reading!

1) Positivity

Insurance brokers should have a warm, friendly smile and have a “can-do” attitude. The reality is that not all employees are going to agree to what a broker has to offer. Therefore, it’s best for an insurance broker not to be too pushy and remain positive. The ultimate goal is to make a difference in someone’s life versus just trying to make a sale. If a broker keeps in mind that they have a higher purpose, then they’ll feel better about the work that they’re doing overall.

2) Comprehensive Communication

An insurance broker has to wear multiple hats and take on many tasks, which means that communication happens continuously! Having a positive, can-do attitude matters, but more importantly, insurance brokers need to have active listening skills and understand how to break down insurance in a way that people can understand. Thoughtful communication goes a long way.

3) Customer Service Skills

Every insurance broker should love helping others. They should also have critical thinking skills and be skilled in solving problems effectively and efficiently. While building rapport is a significant part of the process, the needs of the customer come first. A broker should take the time and effort to make sure that the policyholder knows what they are signing up for and feel comfortable about doing so.

4) Fast Learning

Employee benefits packages often change, and each employee is different. Therefore, the ideal insurance broker must have a wealth of knowledge stored. The needs of policyholders also evolve. Therefore, a broker needs to be ready for constant change and know how to explain what options are best for the unique needs of each policyholder.

5) Patience, Patience, Patience

The best insurance brokers understand that not every potential policyholder is going to know what they want right away. Some need time and space to think things through. After all, picking a policy is a big life decision. All brokers should practice patience.

Partner with Malden Solutions Today

Malden Solutions has a wealth of expertise in providing employer insurance solutions, HR solutions, and individual insurance solutions to businesses both big and small. Our team of seasoned professionals can help you navigate the rapidly-changing world of insurance with ease. We partner with businesses and individuals throughout the country to provide our dedicated services for employee benefits but also work within our surrounding communities in Maryland, Northern Virginia, and Washington, D.C. Contact us today to learn more about how we can provide effective, dynamic solutions for your business.  Stay connected with us on Twitter,Facebook, and Linkedin.

This entry was posted on Thursday, August 1st, 2019 at 10:14 am. Both comments and pings are currently closed.