About Malden Solutions
For over 17 years, Malden Solutions has been providing an unparalleled customer experience for employers and individuals as a full service insurance broker. We are passionate about providing dedicated services for employee benefits and connecting you with the quality coverage your employees need.
Cut Out the Middle Man
As a direct-to-carrier agency, Malden Solutions offers robust employee benefits packages without the middle man. We communicate directly with premier insurance companies and work on your behalf as both your insurance agent and your service provider. Our employee benefits services eliminate the stress of contacting individual insurance companies and waiting on hold for astronomical periods of time to get answers to questions. Your company will work hand in hand with the same knowledgeable, committed support team every year with Malden Solutions. You can concentrate on running your business while we concentrate on providing top-notch service to you and your employees.
Benefit from Our Expertise
We have spent over 17 years cultivating and nurturing our relationships with insurance companies. As a result, all of our partners and clients benefit from our access to preferential underwriting and excellent policies. Our 17 years of experience also allows us to quickly and easily answer any questions that you may have throughout the employee benefits process. Whether you are a large employer seeking to attract and retain employees through a more appealing employee benefits package or a small family seeking a life insurance policy that offers greater peace of mind, we would love to help.
Flexibility to Meet Your Needs
At Malden Solutions, we know that every employer is different. There is no one size fits all employee benefits package. That is why we focus on offering an impressive, comprehensive range of employee benefits, voluntary benefits, and individual insurance benefits. We will work with you to find the exact insurance policy to meet your needs without any stress. We provide customized solutions that meet our client needs in the most cost-effective manner possible, without the middle man.
Customer Care When You Need it the Most
Making an insurance claim can be a stressful process, whether you are doing so after a minor injury or a major illness. The team at Malden Solutions works to simplify the claims process and partners with carriers who provide fast, easy to understand claims processes so that you can focus on what is important while we help you to maintain your previous quality of life.
The Malden Solutions team is comprised of seasoned insurance and financial professionals who are passionate about protecting the quality of life for your employees through employee benefits, voluntary benefits, supplemental employee benefits, and executive insurance benefits. Our team provides unmatched customer service to each of our customer relationships, whether they are just forming or 15 years old, and we continually strive to exceed your expectations.
Managing Partner, Founder
Josh was born and raised in New York City until his family re-located to Baltimore, MD in 1992. In 2000 he enrolled at The University of Maryland, College Park and graduated Cum Laude in 2004 with a B.S. in Psychology, a minor in Spanish, and a citation from the honors college. Josh lives in Baltimore with his wife Kathleen, their son Miles, and their two dogs, Laila and Phife.
Josh entered the employee benefits industry directly out of college as a Carrier rep with Aflac in 2004 and founded Malden Solutions in 2015. Over his Career, Josh has worked with hundreds of Employers to assist in creating and enhancing their benefit packages. He has worked hard to develop relationships with clients, insurance carriers, and other industry partners and believes that these relationships allow his firm to provide a unique approach to the development and maintenance of a benefit package.
Josh and his team of dedicated agents and client advocates believe that the quality of any benefits program lies in proper plan design combined with proactive customer service.
Chief Operating Officer
Melissa was born and raised in Maryland, growing up in Silver Spring, attending school in Bethesda, and continuing to reside throughout Montgomery County. Melissa attended the University of Maryland, College Park, majoring in Strategic and Entrepreneurial Business while simultaneously developing a successful career in the spa and salon industry.
Melissa remained in spa and salon operations, training, and leadership development for 17 years, culminating with her role as Director of Operations overseeing 30+ locations and $36M in annual revenue. In April 2019, she decided to start a new adventure and joined the Aflac team. Melissa had the opportunity to partner with Josh on a few cases later in 2019 and officially joined the Malden team in January 2020.
Melissa carries her passion for providing impeccable service from the spa and salon industry to her role today; she believes education and authenticity are paramount in providing customized benefit solutions that truly encourage financial wellness. When Melissa is not working with clients, she enjoys spending time at the beach with her family, watching re-runs of The Office, and hanging out with her pup and sometimes office mate, Cane Corso, Bane.
Director of Contracting and Compensation
Cori was born and raised in Silver Spring, Maryland and currently resides in Smithsburg, Maryland. Cori entered the employee benefits industry in 2012 after working as a manager at a large boarding kennel for many years. Cori and her husband Greg got married in 2008 and welcomed their daughter Samantha to the family in 2015.
Cori originally started as a claim’s administrator for Aflac policyholders and expanded her role within the agency from there. Over the course of her career, Cori has developed countless servicing procedures for both corporate and individual clients with a focus on simplifying claims and administrative processes for all carriers. Cori’s commitment to customer service has earned her countless accolades with the client base of Malden Solutions. She works hard to ensure that policyholders are not only able to understand how their policies work but also are able to utilize them during their time of need.
Originally from New York, Ellen moved to northern Virginia and spent over 17 years leading marketing teams in the telecommunications and GPS vehicle tracking industries. In 2008, Ellen’s worksite benefits career began, working primarily with Aflac. She built her book from the ground up specializing in small business solutions, adding mid-size clients and leading national, large scale enrollments.
Ellen joined Malden Solutions to strengthen and expand her ability to solve client needs. With offerings from top tier industry leaders, Ellen’s clients and prospects experience a best of breed approach. She attributes her success to hard work, education-based selling and placing client needs first. Ellen currently resides in Maryland, and in her free time enjoys the outdoors, traveling and live music.
Lori began her career in the Voluntary Benefit arena in 2004 after several years in the Accounting and Advertising field. With over 15 years of experience, you can count on Lori to be abreast of new benefit offerings, benefit trends and the healthcare landscape. Her greatest pleasure has been working alongside The Malden Solutions team and utilizing the company’s resources to offer the best benefits at the best rates that help employees achieve financial security and peace of mind.
Lori hails from Sacramento, CA but has been an honorary resident of the Washington, DC area since attending Howard University. She enjoys traveling, cooking and spending quality time with her young son.
Mark was born and raised along the shores of the Susquehanna river in historical Havre de Grace, Md. This lends to his immense passion for fishing and the outdoors. Over his adult years he has lived across much of the state and now resides in Reisterstown. Mark likes to spend his down time honing his grill mastery techniques over the flames and smoke.
Mark has spent his entire adult life working in management and customer relations. After serving nearly 15 years as Executive for Customer Relations in the retail world. Mark decided to take on the rewarding challenge of the insurance industry. Mark has always excelled at training and educating teams. Now with over a decade of experience, he finds great satisfaction in helping business as well as families protect what’s important to them.
Susan worked in Retail and Advertising after College, until being introduced to the insurance industry by a neighbor. She was looking for an opportunity that would allow her to work part time while caring for her children and in 1991, Susan began her career as an Independent Agent with Aflac. Susan loves working with her clients and through dedicated customer care has known many of them for 20+ years.
Susan joined Malden Solutions in 2019 and lives in Frederick, Maryland with her husband. She has 4 wonderful children and 1 amazing grandchild.